FAQ Overview

General

What about medical advice?


We do NOT give any medical advice!

Author: Administrator
Last update: 2017-08-24 16:12


What are our contact details?

United Kingdom
Optos Worldwide Headquarters
United States & Canada
Optos North America Headquarters

Optos plc
Queensferry House 
Carnegie Campus 
Enterprise Way 
Dunfermline 
Scotland KY11 8GR 
United Kingdom

Freephone UK only:  0808 100 4546 
General inquiries:  +44 (0)1383 843300
Customer service: +44 (0)1383 843350
General inquiries:  ics@optos.com

Optos North America 
67 Forest Street 
Marlborough, MA  01752 
USA   

Call Toll-free (US & Canada): 1-800-854-3039 
Outside of the US: +1 508 787 1400 
General inquiries:  usinfo@optos.com

Germany France

Optos GmbH 
Tiefenbroicher Weg 25 
D-40472 Düsseldorf 
Deutschland   

Service Hotline (DE):  (0)800 72 36 805 
Service Hotline (AT):  (0)800  24 48 86 
General inquiries:  deinfo@optos.com


Telephone:  +0805 119499 
General inquiries: ics@optos.com 

Norway 

Telephone:  +47 800 16711 
General inquiries:  noinfo@optos.com


Spain Sweden

Telephone:  800 600 26 71 
General inquiries:  esinfo@optos.com

Telephone: +0201 00508 
General inquiries:  seinfo@optos.com

Australia   

Optos Australia
10 Myer Court
Beverley
South Australia, 5009

Telephone:  +61 8 8444 6500 
Fax:  +61 8 8444 6555 
General Inquires: auinfo@optos.com
 

 

 

 

Author: Administrator
Last update: 2017-08-24 16:12


Death Ping

  1. The request for a death ping must always come from Finance.
  2. Open a Ticket with IT requesting to send a Ping of Death to the SITE ID / Scan Head Serial Number
  3. In the Ticket system choose Department (IT)
  4. Send an e-mail to Steve Howland (US Based) showland@optos.com

Author: Administrator
Last update: 2017-08-21 15:25


Distributer

Italy

Daytona/California/COE Devices:
Orders/repairs to be processed/managed by Nikon Italy. If NewTech contact Optos please advise to contact NikonItaly service.it@nikon.com

OCT: Orders to be processed/managed by NewTech

We've changed distributor from NewTech to Nikon Italy as of January 1st 2017. NewTech have more than 100 OCT in the market and will continue to service OCT.

NewTech will continue selling Optos for Milan/Lombardia region as sub distributor of NikonItaly. They have to contact Nikon Italy for new Products Daytona / California / Future Products

Switzerland

Kunden aus der Schweiz werden von MaxiMed betreut
Tel: +41 (0)21 886 07 00
Email: office@maximed.ch

David Fayet (Technical Manager)
d.fayet@maximed.ch
Mobile phone +41 (0)79 882 29 93

Author: Administrator
Last update: 2017-08-21 15:28


Release of scanhead software Nurburg 1.6.3 - Daytona Plus

Deployment

This software can now be installed on all variants of Daytona scanhead. There may be some configuration changes required after installation of the software on existing Daytona plus scanheads (see below).

This software can be applied directly to Daytona scanheads running Nurburg version 1.6.0 or later.

Software changes

This version of software includes the following changes from Nurburg 1.6.2:

  • Extend PAM POST to cover reading frames from module and implement workaround to A10677 PAM frame reading failure to restart module when failure is detected.
  • Workaround to Laser on failure to retry operation if Safety Module has not tripped.
  • Workaround to Return Path Failure during POST. Involved downgrading error logged after first POST attempt to warning.
  • Change to error message logged after Laser Voltage failure.
  • Change to allow line-start signal to be inverted for new Daytona plus scanheads.
  • Addition of ethnicity to patient information in Daytona. There is currently no method of recording patient consent for this feature so the ethnicity controls will be made unavailable to the user by default but it will be possible to enable them when a suitable method of recording consent is in place. The ethnicity controls must not be enabled at any site until further notice.

Installation on Daytona plus scanheads

  • A new configuration parameter has been introduced that will invert the line start signal which should reduce pixel jitter in Daytona plus systems. The line start signal will now be inverted for all new Daytona plus systems. However, there are a number of existing Daytona plus systems that have been aligned without the line start signal being inverted. This setting should not be changed on these systems unless there is a problem with pixel jitter. If this required, set the value of the invert_line_start parameter in the system.config file to true and reboot the system - this should make the removal of pixel jitter much simpler.
  • There are a number of Daytona plus systems that have had concession 2364 applied - this installed a temporary version of Frame-grabber firmware on to the system to invert the line start. However, when the software is updated on these systems (to version 1.6.3 or later), that change will be reversed and the line start signal must be inverted using this new configuration parameter to prevent pixel jitter issues. Note that the configuration only has to be changed once on each scanhead - the new value will be retained after updates to future versions of software.
  • The spreadsheet attached to this bulletin contains a list of the serial numbers of all Daytona plus scanheads that have had concession 2364 applied. It is recommended that all scanheads on this list are updated to Nurburg 1.6.3 and have the configuration change applied as soon as possible. Please inform Eddie McGuire when the update has been successfully applied to any of the scanheads on the list.
  • On these scanheads, when updating to Nurburg 1.6.3, set the value of the invert_line_start parameter in the system.config file to true after the software update has been successfully applied and reboot the system. Use the following steps to edit the system.config file on the scanhead:
    1. Open a terminal on the scanhead either locally using the Ctrl+Win+Alt+O keyboard shortcut or from the image server using a Putty connection.
    2. Enter the following command followed by the terminal password to open the file in a terminal editor:
      sudo /optos/python/OptosControl/ConfigComms/system.config
    3. Find the parameter invert_line_start in the [hardware_control] section and set the value to true.
    4. Save the changes using the following key-presses: 
      Ctrl+X 

      <enter>
    5. Reboot the scanhead.
  • If the update is being applied in ESC or DSC, the S90566 (pen drive) tool can be used to install the Nurburg software by selecting option 'i' from the menu. Once this is complete, the change to the system.config file can be made as described above - there is no need to reboot the scanhead between installing Nurburg and editing the config file in this case.

Notes for Field Service / Technical Support

  • Field Service Engineers should apply the update as part of routine maintenance.
  • Tech Support should apply the update remotely when a Daytona scan head has been generating errors.
  • This version of software delivers a number of workarounds to common hardware failures - particularly with the PAM and BDIO module. When a PAM or BDIO failure (particularly a 'laser on' operation failure - error code HWC_E401) is encountered, upgrading the system to this version of software should resolve the issue and this should be the first action taken in these cases.

 

Author: Administrator
Last update: 2019-02-21 11:08


How to change Group Policy for Windows Update?

  1. Click Windows Start Button and search for "gpedit.msc"
  2. Go to "Administative Templates" under "Computer Configuration"
  3. Go to "Windows Components" and then "Windows Updates"
  4. Edit "Configure Automatic Updates" to "Not configured" to be able to change the settings.

Author: Administrator
Last update: 2017-08-21 16:22


How to Use Windows XP's Built in Remote Desktop Utility

Remote Desktop Utility allows you to access your computer from anywhere in the world, as long as you have internet connection. Windows XP has such a utility, and now you can access the awesome power provided by it.

Remote Desktop must be enabled on all the computers to which you wish to connect. To ensure that it is enabled, follow these steps:

  1. Right click the My Computer icon on your desktop or start menu and click properties.
  2. Click the Remote tab at the top of the system properties window and check the box next to "Allow users to connect remotely to this computer."
  3. After you have completed these steps, you are ready to connect to another computer. If 
  4. On the computer you will be connecting from, click Start then select Run and in the new box that appears, type "mstsc" then press ENTER. OR Go to START, select ALL PROGRAMS, Select ACCESSORIES, select COMMUNICATIONS, then click REMOTE DESKTOP CONNECTION.
  5. Type the IP address or name of the computer you wish to connect to in the connection window.
  6. Log in using the username and password supplied by the computer owner. You can not sign into a Limited Account using Remote Desktop.

Author: Administrator
Last update: 2017-08-21 16:27


OCT Review Software on Optos Viewing Computers

As part of the integration of the OCT products and Optos Ultra Wide Field products, OCT Review Software maybe be installed on Optos Viewing Computers. During the validation process it was discovered that some Viewing Computers have Dell Control Point Software pre-installed on the computer, which prevents the OCT software from browsing to the networked host server.

  1. Before installing the OCT review software, logon to the computer.
  2. Select Start > Control Panel > Add or Remove Programs
  3. Scroll the list of installed programs, select <em>Dell ControlPoint Security Manager. If the program is not viewable then the program will not have been installed and simply close down the Add or Remove Programs & Control Panel and start the install of the software.
  4. Select Remove. The program will now be de-installed from the computer.
  5. If instructed restart the computer.
  6. Install the OCT Review Software.

Note: This bulletin will not give instructions for the installing OCT software please refer to the documentation with the OCT software.

Author: Administrator
Last update: 2017-08-30 12:55


Mirror Cleaning Procedure for California

Latest status on new mirror cleaning procedure (08.03.2017)

  • FSE cleaning procedure is released and FSEs can order the new dry and wet wipes for their own use.
  • English speaking countries now have updated installation kits for California which contain the new dry wipes and an instruction for use. The wet wipes are not part of the kit (they will eventually be available for purchase). Short term instruction to Customer service for any new orders is to delete the old blue wipes from the scanhead kit for these orders.

Author: Administrator
Last update: 2017-08-30 12:57


Release of Scan Head Software Nurburg 1.6.3 - Daytona

Deployment

There may be some configuration changes required after installation of the software on existing Daytona plus scanheads. The required changes will be communicated in bulletin SB-00276. This software must not be installed on any Daytona plus scanhead in the field until SB-00276 has been published. The software can be installed on all other Daytona systems.

Software Location

The software is located in Phase 5 DMR as shown below and contains the files nurburg_v1.6.3.123.tar.gz and update.txt  
These 2 files are required to upgrade the Daytona scan head using the standard process of installing these files into the C:/ Optos Data/System/Software folder on the OA Server and then shutting down the scan head via the touch screen.

\\skat\DMR\Phase 5 - Latest Release DMRs\P200T\P200T K90492 Daytona Nurburg SW Kit\Design\S90100\Software Update

This software can be applied directly to Daytona scanheads running Nurburg version 1.6.0 or later.

Software changes

This version of software includes the following changes from Nurburg 1.6.2:

  • Extend PAM POST to cover reading frames from module and implement workaround to A10677 PAM frame reading failure to restart module when failure is detected.
  • Workaround to Laser on failure to retry operation if Safety Module has not tripped.
  • Workaround to Return Path Failure during POST. Involved downgrading error logged after first POST attempt to warning.
  • Change to error message logged after Laser Voltage failure.
  • Change to allow line-start signal to be inverted for new Daytona plus scanheads.
  • Addition of ethnicity to patient information in Daytona. There is currently no method of recording patient consent for this feature so the ethnicity controls will be made unavailable to the user by default but it will be possible to enable them when a suitable method of recording consent is in place. The ethnicity controls must not be enabled at any site until further notice.

Notes for Field Service / Technical Support

  • Field Service Engineers should apply the update as part of routine maintenance.
  • Tech Support should apply the update remotely when a Daytona scan head has been generating errors.
  • This version of software delivers a number of workarounds to common hardware failures - particularly with the PAM and BDIO module. When a PAM or BDIO failure (particularly a 'laser on' operation failure - error code HWC_E401) is encountered, upgrading the system to this version of software should resolve the issue and this should be the first action taken in these cases.

Author: Administrator
Last update: 2017-08-30 12:58


Tier 1 - Basic

Which Vantage Version is the correct one?

The different Devices use different versions of Vantage.

P200 

  • The P200 connects to a Solo PC (old name for Image Server) with a SCSII cable.
  • Vantage Version is 2.8.0.4 or 2.8.2 if the PC is an XE2

COE (P200C, P200MA, 200Tx)

  • The COE Devices connect to the Image Server with an Ethernet cable.
  • Vantage Version is 2.11
  • Also Daytona uses 2.11 as long the Vantage Pro Review software is used and not OptosAdvance

Daytona and California (OA)

  • OA2 then Vantage 2.11
  • OA4 then Vantage 3.4.4
  • California has in general OptosAdvance 4

Notes

  • Dicom Images land in Monaco Folder in OA2
  • Dicom Images land in OptosAdv folder in OA4

Author: Administrator
Last update: 2017-08-22 11:06


How to upgrade Nurburg Firmware to X.X.X.X ?

There are two possible ways to update the nurburg software on a optos machine.

  1. Automatic
  2. Manually

1. Automatically

Login remotely onto customers Image Server and upload according the machine they have newest firmware. That firmware should be saved into "C:\Optos Data\System\Software". It should be two files "nurburg_vx.x.x.x.tar.gz" and "update.txt". The update always needs to be run from the Image Server because the update software looks for the Data Gateway Service and the Database and these two things are on the IS. Then login to the scanhead and login, then choose Admin >> System. The Nurburg software should be displayed. Shut down the Scanhead. The new nurburg software should be automatically recognised and updated.

2. Manually / Remotely

This procedure is specially for updating remotely. After login remotely to the customers Image Server, upload the optosnurburg_x.x.x.x._i386.deb file to the Image Server and save it into "C:\Update".

This file must be copied onto the Image Server PC either remotely (with webex or similar) or a USB drive.

  1. Copy the software debian package file onto a folder on the Image Server PC (e.g. C:\Update).
  2. Locate the IP Address of the Daytona scan head.
  3. Launch PuTTy on the Image Server PC and enter the IP Address (i.e. 192.168.1.20) of the scan head. Then select Open.
  4. When requested, login with the user name optos and password optos123 (all passwords are case sensitive) .
  5. Open a normal command prompt on the Image Server PC. (Normally type cmd on the run command).
  6. Enter Set PATH=C:\Program files\Putty then press Enter. Alternatively enter cd/program files/putty and select Enter.
  7. Copy the patch file to the scan head by typing within the command prompt window:
    pscp [local path of update file]\*.* optos@[daytona IP address]:/home/optos
    For example:<em> pscp C:\Update\*.* optos@192.168.1.20:/home/optos
  8. When requested, enter the password optos123 (all passwords are case sensitive).
  9. After the successful transfer of the file is displayed in the command prompt window, then close the window as its no longer required.
  10. Execute following commands within the Linux terminal on PuTTy.
  11. To change directory enter cd /home/optos
  12. To install the software enter
    sudo dpkg -i optos-nurburg_x.x.x.x_i386.deb
  13. When requester, enter the password optos123 (all passwords are case sensitive). The process should take about 10-20 seconds to complete. If the upgrade has been successful you will see the screen in Commands to install software.

After the software update had been done, don't restart the Scanhead remotely, but request a physical restart from the customer at the other end of the phone line.


California

cat /etc/optos_software_version (shows the currently installed Nurburg Firmware version)

Author: Administrator
Last update: 2017-08-30 13:22


How do I create Part Order?

First of all check in CRM in Accounts if the customer (Site) has a valid Service Contract.

  • Search the Site ID in Accounts in CRM

After you found the Account in CRM create a new case and save it so you get the Casenumber.

  • CRM
  • Accounts
  • search Site ID
  • open Account
  • Left in menu click "Cases"
  • Top left corner click "Add New Case"

Then open the document "Parts Order.docx" and fill in the requested fields.

  • Case Priority: Medium (except it is very important - "urgent" or the order is for consummables - "low")
  • RMA yes (except order is for Consummable Goods)
  • Swap Required? No (except the complete Device needs replaced)

Save the socument and the Part Order with case number and send it to euorders@optos.com (for D-A-CH) or to ukorders@optos.com (for all others), cc also to eutechsupport@optos.com.

The filled Part Order save in Notes of the created case. Then close the case.

NOTE: All customers from Switzerland (CH) are dealt with through MediMex.

Tel: +41 (0)21 886 07 00
Email: office@maximed.ch

David Fayet (Technical Manager)
d.fayet@maximed.ch
Mobile phone +41 (0)79 882 29 93

 

Author: Administrator
Last update: 2017-08-30 13:24


How to add a new user to the System?

  • Open Vantage Pro Admin
  • Login and go to USERS then MANAGE USERS and choose NEW USER
  • Fill in the fields for First & Last name, the role and the username.

NOTE: Don't forget to give a password. Recommended is "optomap".

Remember that this Account is not connected to OA. For that you need to create an account individually.

Author: Administrator
Last update: 2017-08-30 13:28


Why does the connection to Review Station fail?

  1. Check Site ID and Contract
  2. Remotely connect
  3. Open Browser and try to connect to //optosadvance
    Error?
    Message: "The site can't be reached"
  4. ping optosadvance
    Error?
  5. ping IP
    Error?
  6. ipconfig /all
  7. Check IP vs. Site ID

NOTE: Reason can be that the network type is set to Public. It should be Work.

Author: Administrator
Last update: 2017-08-30 13:29


How to update Vantage Software on Image Server?

To begin with - always check if the Account where the customer calls from, is within a valid Service contract.

  • Remote login to Image Server
  • Upload Vantage Software to the Image Server

If the current software version is 2.8 or older, all Optos services need to be "killed". If the software is 2.9 or younger it is not necessary to kill the services.

  • Save the DB and the Config Folder
    DB: C:\Optos Data\Database\OptosImaging.mdb (Default Location)
    Config: C:\Optos Data\System\Config (Default Location) 
    Config: C:\Program Files (x86)\Optos\Optomap Applications\Config (Alternative Location)
  • Run the software install
  • Restart PC from within GoToAssist (Tools --> Restart)

After Restart, open Review Software (only available till Vantage Version 2.11). If the patient list comes up, check some images. 
If all is done and working, clean customers Desktop from our Software and file & folder copies.

Author: Administrator
Last update: 2017-08-30 13:30


What Nurburg Version is the correct one?

Daytona Nurburg 1.6.5 nurburg_v1.6.5.457.tar.gz
Daytona Plus Nurburg 1.6.5 nurburg_v1.6.5.457.tar.gz
California Nurburg 2.4.2 A10650_software_v2.4.2.470.tar.gz

Update the California Nurburg firmware in the steps 2.3.2. -->2.3.3 --> 2.3.6 --> 2.4.3 (when released)
Update the Daytona Nurburg firmware in the steps 1.5.1 --> 1.6.5

To remotely update the Nurburg Version, put the correct "tar.gz" - file plus the "update.txt" into the folder

  • C:\Optos Data\System\Software

of the Image Server and restart the Device.
Make sure in Vantage Admin the path to the Gateway Service is "C:\Optos Data", otherwise the Nurburg Firmware is not being recognised.


<em>NOTE: The version of software running on the California scanhead must be 2.3.6 or later to accept this update.

Author: Administrator
Last update: 2019-02-21 11:03


How to update Vantage Software on Review Station?

To begin with - always check if the Account where the customer calls from, is within a valid Service contract.

  • Remote into Customers Review Station
  • Upload Vantage Review Software to Review Station
  • Run Software install
  • Restart PC from within GoToAssist (Tools --> Restart)

After Restart open the Review software and check if the patient list comes up. Then also check some images. If all is fine, clean up the Customers desktop.

There are possible errors.

  • Abnormal Program Termination in Review (64bit systems)
    Navigate to C:\Program Files (x86) and change the security permission on the "Optos" Folder to allow full control to the "Everyone" group.
  • Also if Review throws errors, check if it is connected to the correct DB
    Open Review -> Error
    Go to Tools --> Data Connection and check if the DB is the correct one. 
    If not remove the wrong one and then do the following:
    • Add
    • Microsoft Jet 4 OLE DB Provider
    • next
    • Browse to the correct location of the DB on the Image Server
    • OK (!! Don't do a Test Connection!!)

The default DB Location

P200 - C:\Program Files\Optos\Optomap Applications\Imaging Database
CEO, Daytona, California - C:\Optos Data\Database

Author: Administrator
Last update: 2017-09-11 11:35


Why I can't send Images from Review by email?

Sometimes customers want to send images they made from customers eyes to the customer by email from within Review. They can run into issues.

  • Check if there is a default email program set up, if not it should be set up. Recommended is Thunderbird.
  • If there is an email program configured but it is not recognised also recommend to the customer to get Thunderbird installed
  • Outlook 2010 is not supported

Author: Administrator
Last update: 2017-09-11 11:36


Why is my Capture Button greyed out?

To begin with - always check if the Account where the customer calls from, is within a valid Service contract.

  • Open Remote Session on customers Image Server
  • Open the Vantage Pro Admin Software and check if the user has the appropriate rights.
    • Users
    • Manage Users
    • to make images the user needs "Operator" Privileges
  • Ask the customer to login as Admin on their Capture Tablet
    • Top right corner "To Admin"
    • Choose "Diagnostics"
    • System Self Tests
    • Manual Tests
    • Set Sliders to green, and save
    • Close Diagnostics
  • Run a test.

P200 

  • Power down Scan head
  • Restart Solo PC
  • Power on Scan head
  • Log into PC
  • Allow Scan head to warm up for 15 minutes
  • Test

Author: Administrator
Last update: 2017-09-11 11:38


Why do I get "Vantage Connection lost"?

That error message can have several reason.

  • Data Gateway Connection
  • Network Issue / Firewall
  • Low Storage
  • Device is not powered on
  • Database Issue
  • IP Address / Port conflict

Data Gateway Connection Issue

  • Restart Optos Data Gateway Service
  • Ask to refresh Patient list on Device

Firewall or Network Issue

  • Check network connection and ask customer to check cables
  • ping Scanhead (i.e. ping 192.168.6.211 -t)
    • If that fails, login to "localadmin" (Password: n3tw0rk).
    • If it is pingable, check services
    • Also check Review if it throws errors then it's most likely a DB issue.
  • check if the TCP port 8099 and the UDP port 5353 is open for communications
  • The default IP addresses for Scanhead and Image Server, if directly connected, are:
    • Image Server: 192.168.6.210
    • Scanhead: 192.168.6.211

Low Storage Issue

  • Check how much space is available on Harddrive
  • Use Vantage Pro Storage for archiving
  • Recommended it a NAS drive 2-4 TB in size

Database Issue

  • Make sure that on all Review Stations the Vantage Review Software has been closed
  • Stop the Services
  • Save the original DB on the customers computer
  • Open the *.mdb with Jetcomp
  • DB Password is 85985E03C553
  • Restart the services
  • Start Vantage Review Software and see if the patient list can be opened.

When did it happen?

  • If at the beginning, then restart the Image Server (leave Scanhead on)
    • Login
    • Refresh user list (Try to fix the problem --> refresh list)
  • If it happens at the end of the session, check disk space and clean disk space (archive with Vantage storage) 

NOTE

  • Also provide Unlock code when all is done and up-n-running.
  • Update Vantage Software if not already up-to-date.
  • Check the Storage path in Vantag Admin.
  • Change IP Address of Scanhead 

Author: Administrator
Last update: 2017-09-11 15:39


Why do I get "Abnormal Program Termination" in Review?

If you have a 64bit System then it can happen that after the installation of Review Software you get "Abnormal Program Termination" when starting the Vantage Review Software. If this happens, please follow the instructions below:

  • Navigate to C:\Program Files (x86)
  • Find the Optos Folder
  • Change the security permissions on the Optos folder to allow full control to the Everyone group (if this group doesn't exist yet, create it)
  • Afterwards you will be able to start Review

Author: Administrator
Last update: 2017-09-11 11:40


Why don't my image are landing in OA?

Check if there are requests in "C:\Optos Data\Image Processing Request" folder. 

If no:

  • Log into OA with Admin account
  • View usage in Admin
  • Verify missing images/sessions
  • Bulk export by patient

If OA has AutoMontage, please read this before you use Bulk Export!!!


If yes:

  • check services
    • NIL Dicom service
    • Optos Data Gateway service (could hang, try restarting)
    • Optos Image Export Service
    • Optos Image Processing Service
    • Optos Table Manager Service
    • Optos Workflow Service
    • Optos Task Scheduler
    • OptosMongoDB
    • World Wide Web Publishing Service
  • check C:\data\db
    • if there is a mongod.lock - delete this file
    • Restart the services
    • Images should now process and land in OA

If images still don't land in OA, check XML config file in C:\Program Files\optos\optomap applications\config.

If Bulk export looks successful but images are still not in OA:

  • check if HDD is full
  • check Watermark in OA
  • clear Cache (best with CCleaner)

NOTE: The reason that images are not transferred to OA can also be thqt they were archived before.

Please read this BEFORE Bulkexporting!!!

Author: Administrator
Last update: 2017-09-11 16:06


How can I access the Nurburg Software on the Scan Head?

The embedded software that controls the Daytona scan head is a Linux based system called Nurburg. This is propriety software designed by Optos. The software runs a number of aspects of the system as well as behind the GUI of the Touch Screen.

Opening a Terminal Window

The following instructions give details on connecting to the Daytona scan head via a Terminal Window.

  1. If fitted remove the cover plate over the USB connections in the back panel at the back of the scan head.
  2. Connect a keyboard to one the USB ports.
  3. Press CTRL + ALT + Windows Key + O to open a terminal on the Touch Screen of the scan head.
  4. When requested, enter the password optos123 (all passwords are case sensitive).

Connecting to scan head via Putty or Terminal Window

The following instructions give details on connecting to the Daytona scan head remotely via webex or similar.
You will need Putty with PSCP (look at the install folder C:\Program files\Putty for the filename
PSCP.exe) installed on the Image Server PC to perform this.

  1. Connect to the Image Server PC via webex or similar.
  2. Run the PuTTy.exe file
  3. When requested enter the I.P address (i.e. 192.168.1.10) of the scan head. Then click Open.
  4. When requested login with the user name OptosAdmin and password optos123 (all passwords are case sensitive).
  5. The scan head and Nurburg software is now accessible via PuTTy.

Author: Administrator
Last update: 2017-09-11 11:43


How can I manually generate Daytona Log Files with Linux Commands?

Obtain the Logs directly from Scan Head

The following instructions provide details on how to obtain the logs directly from the Daytona scan head.  The logfiles required for root cause analysis are:

  • /var/log/syslog*
  • /var/log/Xorg*
  • /var/log/optos*
  • /optos/python/OptosControl/ConfigComms/*
  • /optos/python/Logger/*

Process for gathering Daytona logs

  1. Create a Log folder in the C Drive of the Image Server PC.
  2. Open a Command Prompt window.
  3. Move to the Log folder cd C:\Log
  4. Enter the following commands (including the period at the end - this designates the current folder as the receiving location).
pscp optos@[I.P. Address in xxx.xxx.xxx.xxx format]:/var/log/syslog* .
pscp optos@[I.P. Address in xxx.xxx.xxx.xxx format]:/var/log/Xorg* .
pscp optos@[I.P. Address in xxx.xxx.xxx.xxx format]:/var/log/optos*.log .
pscp optos@[I.P. Address in xxx.xxx.xxx.xxx format]:/optos/python/OptosControl/ConfigComms/* .
pscp optos@[I.P. Address in xxx.xxx.xxx.xxx format]:/optos/python/Logger/* .
  1.  When requested, enter the Optos user's password optos123 (all passwords are case sensitive).
  2. Enter the following command with the correct IP address in the section highlighted in red.

Additional Files from Scan Head

Gather the contents of the ~/optos/python/Logger folder.

Note: Gathering the contents of this folder requires knowledge of Linux commands. Please do not attempt this process if you have not received training on this process.

  1. Putty into the Daytona device.
  2. Create a temporary folder (tmp) under the ~/optos/ folder by entering the following commands:
cd optos
sudo mkdir tmp
  1.  Enter the password optos123 when requested.
  2. Copy the LOG files from ~/optos/python/Logger to ~/optos/tmp by entering the following
    commands:
 cd tmp
sudo cp /optos/python/Logger/*.log /optos/tmp/
  1. Change the file permissions on the files to be transferred by entering sudo chmod a+r *.log
  2. Use PSCP from the Command Prompt window to copy the files from the Daytona device to the folder. C:\Log
  3. Enter the following command with the correct IP address in the section highlighted in red.
pscp optos@[I.P. Address in xxx.xxx.xxx.xxx format]:/optos/tmp/*.* .
  1.  Delete the ~/optos/tmp folder and its contents off the Daytona device by entering the following commands within PuTTy:
cd /optos/tmp
sudo rm *
cd ..
sudo rmdir tmp
  1. Close PuTTy.

Author: Administrator
Last update: 2017-09-11 11:44


Why do I get "Practice Name not set" error?

This is for the machine where the error message comes up (Review PC)

  • Run: regedit
  • Find: "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Optos\Applications\Common
  • Delete "common" key
  • Open Vantage Pro Review
  • Remap connection

Author: Administrator
Last update: 2017-09-11 11:56


Why can't I login to OptosAdvance?

Customer can't login to OptosAdvance. The password seems to be the correct one, but still logging into OA is impossible. Reason for that can be that the wrong password was entered too often and the account was locked. To unlock follow the steps below.

  1. Remotely login to Image Server
  2. Open Browser and go to //optosadvance
    • use Chrome because IE can give false errors
  3. Login
    • Username: admin
    • Pasword: nil
  4. Go to Settings --> Account
  5. Click on the locked user account and unlock.
  6. If the user account is not locked, reset the password to something they can remember.
  7. Login as that user with the new password to check it works.
  8. Inform the customer about the new password.

Author: Administrator
Last update: 2017-09-11 11:57


Why do I get the message "Unable to access your details"?

Is it a while back that you used your Device? If yes then it might be locked. In this case you need an unlock code.

  • Open  Vantage Pro Admin and login as Administrator
  • Go to "System" and then "Set Unlock Code ..."
  • Enter the unlock code provided by TS

Note for TS

  • If the Device is owned by the customer, you can create a 4 year unlock code. (only for Distributers)
  • Cap Sale (normal customers) create unlock code for 1 year
  • If the Device is rented by the customer
    • check if the usage log is up-to-date
    • then create 1-3 month unlock code
  • Rental site, get logfiles
  • The unlock code is created through the Site ID.

This happens in Daytona and California. The reason for that Error is mostly that the Scanhead does not report back to Optos and will be locked. Also possible is the error message "Function to take photos will be disabled in xx days".

  • Check Billing, Cap sale 1 year code
  • Provide an Unlock Code

To create unlock code use the "UsageUnblocker.exe". It can be found in the following folder.
C:\Users\bpoeschick\Syncplicity Folders\TechSupport EU\Tools

Logfiles location --> check admin

  • check size, if over 1MB (delete), keep 20-200KB
  • check date, get logfiles from current month (older files can be deleted)
  • use System Communication Client to get logfiles, check connections, transfer

Author: Administrator
Last update: 2017-09-11 15:41


How can I confirm the Nurburg Software Version?

It is first necessary to determine the Nurburg software version. The following instructions confirm how to do so either on-site or remotely.

Onsite

  • Login to the Daytona scan head normally and select Admin > System.
  • The Nurburg software version should be displayed.

Service Tool

  • Login remotely to customers Image Server and run the Service Tool.
  • Choose "System Health".
  • The Nurburg software version should be displayed in the right upper corner.

Remotely

  • If you are logged onto the scan head remotely via PuTTY or similar  then enter the following command:
  • cat /etc/optos/nurburg_application_version
  • The screen will return with the software version as shown in the following image.

Author: Administrator
Last update: 2017-09-11 15:42


OptosAdvance - Upgrade Instructions from OA3 to OA4

The following bulletinsgives detailed instructions on how to update the
OptosAdvance Software from OA3 to OA4.

  • OptosAdvance S90570
  • California System P200DTx

Prerequisites

  1. Ensure OA4 install file is available. Currently OA4 version is Optos Nil Setup v4.0.27.83624.msi. Later version upgrades in this major version will begin with same numbers, (4.0) but have different build number, shown above as 83624
  2. Place installer onto the desktop on the OA3 server being upgraded.
  3. Check that no users are using OA system.

Software Upgrade

  1. Run Command Prompt as Administrator
    • Start
    • Program Files
    • Accessories
    • Command Prompt Right click (Run as Administrator)
  2. In command window change to the support directory containing the install file as in Prerequistite section.
  3. In command window type the full installer name including extension inside “Installerfilenamehere.msi” and press enter. ( "Optos Nil Setup v4.0.27.83624.msi" enter), be sure to include the quotes.
    • The installer will start.
    • Select Next.
    • Select Next.
    • Select Next.
    • Select Next.
    • Select Next.
    • The the database screen should now be displayed.
    • Click Test Connection and upon success the Check box should be Green.
    • Select Next.
    • Select Next.
    • Select Install.
  4. During installation process there will be an information screen regarding setup and files in use. Select OK.
    A series of various command boxes will be displayed, these will close automatically.
    A ‘File in Use’ notification will be made. (Nil DICOM Service)
  5. Select OK for Close applications and attempt to restart them. (Default)
    A few additional dialogs will be displayed and closed automatically after some time.
  6. When the Dialog showing ‘Completed the Nil Viewer Setup Wizard’ is displayed. Select Finish.

Post Upgrade tasks

  1. Test that OptosAdvance is working correctly by logging into the OA, this can be done by inserting localhost into Google Chrome.
    Note- First access will be slower than subsequent access.
  2. Initial screen is Patient Search screen. Usually it’s better to select Patient Directory. System will stick on that per login.
  3. Verify the Accounts Rights
    • Go to Settings
    • User Management
    • Accounts
    • Select each account and then select edit, and verify that the right of StudyListAccess is listed as granted. If not, click on that
      right from Revoked list and click grant and then save. This must be done per user. New users added after upgrade have the
      right by default.
  4. Create the Combined Series (Virtual Series)
    • Go to Settings
    • Preferences
    • Modality Preferences
    • Under Modality <all> select Virtual Series and change to Yes.
    • Click Save.
    • Return to Settings
    • Preferences
    • Modality Preferences
    • Use Drop down and select OP modality.
    • Choose Scroll Across Series Policy --> All
    • Under Virtual Series --> Create Combined Series --> Yes.
    • Click Save.
    • Open a study and verify that Combined Series is shown in any study that has more than one Modality (RG+AF for example)
      shown.

 

  1. Correct to the new installed mouse/Keyboard/Toolbar settings
    • Go to Settings
    • Preferences
    • Mouse Keyboard and Toolbar
    • Verify that in Templates tab you ONLY have Optos Toolbar, Optos Mouse, Optos Keyboard
      • If not, go to Definition, and remove any that are named other than above and then go to Template tab and remove all
        that are not named as above.
    • The Template tab should have 3 lines, one each for Mouse, Keyboard, and Template- named Optos.
    • The Definition tab should have 3 lines, one each for Mouse, Keyboard, and Template- named Optos.
    • Test the new mouse protocol is active- best way is to open a study, and mash the wheel like a button and hold- and move up
      and down- should be gamma.
  2. Settings --> Preferences --> Hanging Protocols
    Note- generally speaking- all sites should be normalized to the current protocols unless they have expressed otherwise. These
    have been simplified. Color only cases, color and AF cases have special layouts. All other cases (with FA, with ICG) all will display
    now in order of capture.
    • Deactivate any protocols named other than #<number>… i.e. RG AF FA ICG etc should all be deactivated.
    • Import Latest Hanging Protocol File. Available Syncplicity (internal) or from http://68.171.132.174/
      • User:HPExport
      • Password HPExport as an export.
    • (Settings --> Preferences --> Hanging Protocols) 
      • Export- All (Note your pop up blocker needs to be off.)
      • A *.gz file will be present typically in your download directory.
    • Import by clicking import and pointing to the downloaded file.
  3. Customize the patient directory column headings


    • Click Customize as shown.
    • Drag Column headers that are not needed into the field chooser window.
    • This is necessary for all worklist, and folder views you create as well.
  4. Magnifying Glass to 1x (Settings --> Preferences --> User Preferences)
    • Reset Magnifying Glass to 1x from 4x. (each user may need to do this)

Author: Administrator
Last update: 2017-09-11 15:51


Why do I get EEFFACE error when exporting images from Review?

Possible causes for this error message

This is definitely an issue with the Database what has been corrupted.

  • It can happen when two Databases are connected
  • It also can happen when bulk exporting and the DB is corrupted, in this case repair the DB with Jetcomp or Access

Author: Administrator
Last update: 2017-09-11 15:52


How to install AutoMontage?

Before you start with the installation, check if OA is uptodate.

Check if the requirements are fullfilled.

  • Windows 7, Windows 10 Desktop or later
  • Windows Server 2008 R2, 2012 R2 or later (x64 and English)
  • .NET 4.5.1 or later
  • Microsoft Visual C++ 2008 Redistributable Package (x64), v9.0 or later

If the following packages are not already installed on the host machine, please install them:

OWS Server (Fresh) Installation

  1. Check Install Dependencies (see above)
  2. Create a new folder "Optos" in "Program Files" and copy the folder "Workflow Service" (content of "Program Files - Optos") into "Program Files\Optos" on the ServerPC.
  3. Create a new folder "Optos" in "ProgramData" and copy the folder "Workflow Service" (content of "ProgramData - Optos") into "ProgramData\Optos" on the ServerPC.
  4. Install and run the service.
    • Run cmd as administrator
    • Change the directory to "C:\Program Files\Optos\Workflow Service"
    • Run the following comman
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\InstallUtil.exe /username=.\optosadmin /password=optomap OptosService.exe

Author: Administrator
Last update: 2019-08-15 13:58


MDB Viewer Plus

Hi All, FYI
If you’re dealing with old db’s like 2.6 there is a possibility that after update the DB schema export won’t work. Because of Export table missing.

If you want to solve it you need to update DB by adding new table.

CREATE TABLE ExportImage (
ImageID GUID NOT NULL,
Annotation INTEGER NOT NULL DEFAULT 0,
DicomID VARCHAR(64) NOT NULL,
Exported INTEGER NOT NULL DEFAULT 0,
ExportedTime DATETIME NOT NULL,
ParentImageID GUID NULL
);
ALTER TABLE ExportImage ADD CONSTRAINT ExportImage_PK PRIMARY KEY(ImageID, Annotation);
CREATE UNIQUE INDEX ExportImage_IDX1 ON ExportImage(DicomID);

The Db looks untouched by installer therefore we need to apply whole set
Plus, if you want to run this script
use this

ALTER TABLE [Session] ADD COLUMN [MWLStudyUID] TEXT(64);
ALTER TABLE [Session] ADD COLUMN [MWLAccessionNum] TEXT(64) ;
ALTER TABLE [Session] ADD COLUMN [MWLReferPhyName] TEXT(64) ;
ALTER TABLE [Session] ADD COLUMN [MWLRequestedProcID] TEXT(64) ;
ALTER TABLE [Patient] ADD COLUMN [MWLOtherPatID] TEXT(64) ;
ALTER TABLE [Session] ADD COLUMN [PamVersion] TEXT(255) ;
ALTER TABLE [Session] ADD COLUMN [ProductVersions] TEXT(255) ;

semicolon tells to MDPlus tool that ther're few commands.

 RESET ARCHIVE DATA BEFORE RUNNING BULK EXPORT

Update [Image] SET [PArchiveStatus]=0;
Update [Image] SET [SArchiveStatus]=0;
Delete * from [ImageStorage]

*Registry Path to check: HKEY_LOCAL_MACHINE\SOFTWARE\OPTOS\Apllications\Common\Data Connections\Standard


Convert 2.11 to 3.x Schema:

ALTER TABLE [Session] ADD COLUMN [ProductVersions] TEXT(255);

Author: Administrator
Last update: 2019-08-15 15:51


AutoMontage and Bulk Export

If you need to use Bulk Export because some images didn't land in OA, then you need to do the following first.

  1. Stop Workflow Service
  2. Login as Admin to OA --> Data Lifecycle --> disable AutoMontage

If you run the Bulk Export with AutoMontage enabled it will blow up the DB and knock the Image Server out.

Author: Administrator
Last update: 2017-09-11 15:58


Image Server - Laterality Swap Tool

Introduction

Since the introduction of General Projection in Vantage 3.3, correctly setting the laterality of images during capture has become more important. Images captured with the wrong laterality and projected using General Projection will not be projected properly and this can cause distortion in the image when viewed in Optos Advance and will result in inaccurate measurement of the image.

Previously, there was no easy way to fully change the laterality of an image after the capture session on the scanhead had ended. The option to swap the laterality on Optos Advance is a labelling change only and will not resolve the issues caused by improper projection. The purpose of this tool is to allow that change to be made to the primary image stored on the image server. This will allow re-export of the image meaning it will be projected correctly. Note that the tool cannot be used with archived images.

Software Location

The software and projection tables are located in Phase 5 DMR as shown below:

<em>//skat/DMR/Phase 5 - Latest Release DMRs\Vantage Software Toolkit\Design\S90631 Laterality Swap Tool

Installation

The tool should be used on Optos Image Servers running Vantage 3.3.0 or later. The tool is delivered as an executable file and no installation is required.

Distribution

The tool is intended for the use of Optos personnel and distributors only. Under no circumstances is the tool to be shared with end-users. Once the tool has been used on a site, the executable must be deleted from the image server.

User Guide

Launching the Tool

  1. Copy the executable file onto the desktop of the image server.
  2. Double-click the icon on the image server.

NOTE – the tool must not be left on the image server after use – please ensure it is fully deleted from the image server (and the Recycle Bin) after use.

Using the Tool

  1. Select the Database containing the required session / images from the drop-down box at the top of the tool and press Connect. Once connected, the details of the database and the image locations will be shown.
  2. In the Search Session tab, enter the patient name (case sensitive) and / or the date(s) of the session containing the image(s) to be changed. Name and date searches can be run individually or together and a single date or a date range can be specified.
  3. The sessions matching the search criteria will be listed in the Search Session tab. To select, double-click on the session in the list and open the Session Control tab.
  4. The Session Control tab will show a list of images captured in the select session and will show the current laterality of the image (Left or Right). Click on an image in the list to show the image in the tool.
  5. If an image is found to have the incorrect laterality, right-click on the image in the list and select Change Laterality from the menu. As a general guide, if the optic disk appears to the left of the macula, the image is a left eye, and if the optic disk is to the right of the macula, the image is a right eye.
  6. Once all the required images in the current session have been changed, click on the Save changesbutton. Changes will not be applied if this step is not performed.
  7. Go back to the Search Sessions tab to select another session, if required, and repeat steps 3 to 6. Once all changes are complete, exit the tool and delete the tool from the image server.
  8. The edited sessions now have to be re-exported for the changes to be seen in Optos Advance. This should be done in the usual way using Bulk Export. Duplicate sessions in OA may have to be removed.

Author: Administrator
Last update: 2017-09-11 16:12


How to do a Pre-Contract Service Diagnosis?

Preparation

Depending on the Device that shall be diagnosed you need the following tools on the customers Image Server.

  • IP Scanner
  • MDBPlus
  • Jetcomp
  • Putty
  • Service Tool
    • S90508_Optos_Service_Tool_2.0.0.jar (for California)
    • S90508_Optos_Daytona_Service_Tool_V1.1.2.jar (for Daytona)
    • ScanHeadStatus.exe (for COE Devices like P200C, 200MA or 200TX)
  • The newest Nurburg firmware

Author: Administrator
Last update: 2017-09-11 17:34


Unhandled Problem Occurred

Here a couple of possible solutions.

  • Services restarting
  • Check OA license (it's possible that the MAC address changed, especially when the Server runs on a VM)
  • Update or reinstall OA

Author: Administrator
Last update: 2017-09-14 12:36


How to print images out of OA?

If you want to print out patient images from OA, you need to:

  • update OA to the newest Version
  • get the local printer into the network and check if it is recognised

Author: Administrator
Last update: 2017-09-19 16:51


Tier 2 - FSE

HWC_5103 errors

Note for Field Service - HWC_5103 errors

This version of software delivers a workaround to an intermittent Frame Grabber failure that is commonly seen in the field. The workaround is effective in all but the most extreme cases. The failure appears to the user as a POST failure and capture will be unavailable. The HWC logs will show the error code HWC_5103. When this error is seen, the software should be updated to Nurburg 1.6.2 or later. The EM should not be swapped if the software is older than this.

Author: Administrator
Last update: 2017-09-14 12:29


Main Mirror Cleaning Procedure COE

Process (Update)

The purpose of this bulletin is to introduce the new main mirror cleaning procedure for Customers and Optos Field Engineers.  There is currently one mirror cleaning procedure, that is used by both the Customer and the Field Engineer (Covers on only for COE).

  • The new procedure applys to ALL main mirrors, P200, P200C & P200MA.
  • Customers and Optos Field Engineers are now allowed to use a damp cloth or Q-tip to clean the mirror.
  • De-Ionized distilled water or just plain distilled if de-ionized unavailable is suitable for Customer use for daily care.
  • Formal training will be conducted for Optos staff during all Optos Service Meetings. 
  • The procedure will be available via the new Optos Service Manual and is attached at the bottom of this section.

Process

The purpose of this bulletin is to introduce the new main mirror cleaning procedures.  There have been several changes to the existing procedure, both for customers and for Optos staff, which are listed below:

  • There are now 2 mirror cleaning procedures, one is for our customers, and the other is only for Optos staff.
  • Both of the new procedures apply to ALL main mirrors, P200, P200C & P200MA.
  • Customers are now allowed to use a damp cloth or Q-tip to clean the mirror themselves.
  • Optos staff are now allowed to remove the front covers on COE devices to clean the mirrors.
  • 99% IPA and 100% Acetone are now the primary cleaning solutions for Optos staff only.
  • Training will be conducted for Optos staff during the Optos Service Meeting.  FE's are not allowed to follow the new procedure until they have been trained.
  • The procedures will be available on the new Optos Service Manual and are attached at the bottom of this section.

Author: Administrator
Last update: 2017-09-14 12:30


200Tx - Limited release for Vantage 2.8.1

Vantage 2.8.1 is a limited release Image Server Data Gateway patch intended to be rolled out only to sites which report the issues, corrected by this release.  This release is exclusively targeted for sites using 200 Tx scan heads which experience network connection and image transfer issues.

Approval and Installation

  1. Seek approval from Tina Willette (Customer Service Manager – North America), Chris Schertzer (Director Field Service – North America), or delegate, before installing this patch.
  2. Ensure the note entered into CRM explicitly records the string “2-8-1” or “2.8.1”.
  3. Confirm that Vantage 2.8.0 is installed - Image Server, Bulk Export and Review as required - Install 2.8.0 if necessary.
  4. Run the S90203281_Setup.exe file to install the Data Gateway patch on the Image Server. \\skat\DMR\Phase 5 - Latest Release DMRs\Vantage Software\Limited Release\K90203016 V2.8.1 S90203016 DMR 1 LIMITED to FSE

  1. Restart the Image Server to complete installation. If necessary confirm versions.

Recovery Procedure

Should the customer experience session freezing and errors 600/591 during a patient session, the following process should be followed. Issues could occur due to either network or data gateway issues.

NOTE that the recommendation is NOT to re-boot the Scan Head.**

  1. Where network connection has been lost;
    • Re-establish network connection
    • Restart the Data Gateway (PC re-boot following V2.8.1 installation on image server will do this)
    • Resume the session using the “Retry” option on the COE Scan Head.
  2. Where the Data Gateway is believed to be the issue;
    • Restart the Data Gateway (PC re-boot following V2.8.1 installation on image server will do this)
    • Resume the session using the “Retry” option on the COE Scan Head.
  3. If connection to the Image Server cannot be re-established, images should be saved locally on the Scan Head.
    • Get the Scan Head to the “end session” state i.e. thumbnails of captured images are shown. To do this there may be several prompts and messages and you must select the ‘Cancel’ option to save images locally to the Scan Head.
    • “End session” and when prompted click the “Cancel” option and the Scan Head will proceed to save the images locally for transfer at a later date.
    • With V2.8.1 installed on the image server, Log-out and Login on the Scan Head to transfer of saved images.

** If the Scan Head has been shut down then install 2.8.1, as required for the above scenarios, and restart the Image Server and Scan Head to recover any saved images.

Author: Administrator
Last update: 2017-09-14 12:33


OCT - Database Indexer for OCT Model E System

Provide configuration instructions to support the installation of the Database Indexer at customer sites. The Database Indexer allows SLO/OCT Capture Stations to more efficiently and effectively share their database on a network for Viewer Software to see. The principal advantage of the Database Indexer is speed. Running without the database indexer on large databases (many hundreds to thousands of patients) can be extremely slow especially at start-up. The Database Indexer by contrast should easily handle a few thousand patients without significant lags.


The Database Indexer allows SLO/OCT Capture Stations to more efficiently and effectively share large databases with the OCT/SLO Viewer Software on a network. The principal advantage of the Database Indexer is speed. Running without the database indexer on large databases (many hundreds to thousands of patients) can be extremely slow especially at start-up. The Database Indexer by contrast should easily handle a few thousand patients without significant lags. The Database Indexer runs on Microsoft Windows 7  

<em>Software can be found in file://skat/DMR/Phase 5 - Latest Release DMRs under the folder named 'Spectral OCT-SLO Software (Model E)' 

Note 
If you are using Windows XP or 7 you will be limited to a maximum of 10 clients, this is a limitation of Microsoft Windows non-server products. The Database Indexer can be installed on the OCT/SLO Capture Station.

The network connection to the OCT/SLO Capture Station should be a 1GBit network. A 100MBit network will generally work, but there may be noticeable slowdowns in saving and recalling exam files.

2.1 - Installation

  1.  The Database Indexer is installed using the Optos provided installer. Once installed the Database Indexer will start-up every time the operating system starts.
  2. In order to configure the Database Indexer you must select the folder you would like to use as the root of your database.
  3. Check the Share on Network box to enable the Database Indexer to initialize the database as indexed and sharable, see Figure 1: Optos Database Manager screen and available functions.

Note 
It is up to the operator to actually properly share the folder and set permissions on the folder. Setting up sharing and permissions in done in the Windows Explorer. Contact the network administrator for assistance with this step as the institution may have specific policies regarding network sharing.

Other functions available via the Optos Database Manager screen are:

  • Make new share - Select/create a folder to act as a database
  • Unshare - Disable the sharing of the database. (Note, the folder must be un-shared using Windows Explorer)
  • Re-Sync Database - This can be used to re-index all information in the database. This is useful if some information has been added or removed from the database without using the capture or viewer software.
  • Scheduled Optimize - Database optimization is the process of compressing files in the database. This can reduce the size of the database by 20%-50%. The compression is lossless. Enabling the Scheduled Optimize feature allows the Database Indexer to find and compress uncompressed files every day during the specified time interval. It is recommended that the interval provided here is outside of the normal operating hours of the OCT/SLO.
  • Optimize Database - This starts a database optimization. This is a cancellable operation.
  • Server Port - This is the TCP port that the database server uses to communicate with clients. This port needs to be accessible to any client attempting to connect (i.e. not blocked by a firewall)
  • View Warnings - This shows any warnings or errors from the log files that the operator should be made aware of.
  • Restart Server - Stop the indexing service and restart it.  

Figure 1: Optos Database Manager screen and available functions

2.2 - Moving an existing database

Before changing the database setup please ensure that backups are complete. It is highly recommended that you have a backup of the database before attempting to move it.  

The database is simply all of the contents of a folder.  

  1. Do determine the location of the current database folder you must open the OCT/SLO Capture Software and navigate to the Utilities>Export/Folder tab. The database folder location is detailed in the Current Database section, see Figure 2: Utilities tab with Current Database section highlighted. Otherwise the database path is displayed on the Indexer GUI

  1. Once you know the location of your database it can be copied / or moved to the desired folder. To do so:
    1. Ensure that the destination folder is properly shared on the network with appropriate permissions.
    2. Stop the OCT/SLO Capture Software and any viewers that are connected to the database.
    3. In Windows Explorer find your database folder, right-click on the folder and select Copy or Cut (if moving)
    4. In Windows Explorer navigate to the new folder.
    5. Right click in the remote folder and select Paste.

Note 
The time it takes to copy the files to the new database folder can vary significantly depending on the number of patients in the database and the number of patient exams.

  1. Once the data has been copied to the new location, use the Database Indexer to select the folder using the Make New Share icon.
  2. Start the OCT/SLO Capture Software and navigate to Utilities>Export/Folder.
  3. Under Current Database select “...” to navigate to the shared folder you have set up.

Author: Administrator
Last update: 2017-09-14 12:33


Tier 3 - Advanced

Why do I get "Failed to establish connection to PACS server"?

  • NIL Dicom Server not running
  • Do Bulk Export of all unexported

 

Author: Administrator
Last update: 2017-08-21 16:50


Cleaning up SQL Database

Sometimes the Nil Dicom Service stops also the Optos Workflow Service stops working and cannot be restartet. Parts are answered in other FAQs and will only be linked the rest is explained here.

1. Montage Cache cleaning

Open the following folder and delete all files in the folder

C:\Program Data\Blackford Analysis\Optos Service\montage_cache

2. Database cleaning

Open SQL Server Management Studio

  • Go to Database
  • NILDB >> New Query
    • delete from AuditTrail
    • delete from SeriesWorkflow
    • delete from TaskInfo

That should have deleted all entries in the Dicom Activity in OA. And after cleaning this should give OA a boost and it should work fine again.

Check the Optos Workflow Service, start it if it's not running. Also check in Computer Management if the user RegUser who is owner of the Optos Workflow Service is checked that the password never expires.

Also check Dicom Lifecicle and see if the OptosMontage is setup properly.

Author: Administrator
Last update: 2017-09-14 11:51


Error Messages

Recovery Procedure when Error 600 status 591 appears

Should the customer experience session freezing and errors 600/591 during a patient session, the following process should be followed. Issues could occur due to either network or data gateway issues.

NOTE that the recommendation is NOT to re-boot the Scan Head.**

  1. Where network connection has been lost:
    • Re-establish network connection
    • Restart the Data Gateway (PC re-boot following V2.8.1 installation on image server will do this)
    • Resume the session using the “Retry” option on the COE Scan Head.
  2. Where the Data Gateway is believed to be the issue:
    • Restart the Data Gateway (PC re-boot following V2.8.1 installation on image server will do this)
    • Resume the session using the “Retry” option on the COE Scan Head.
  3. If connection to the Image Server cannot be re-established, images should be saved locally on the Scan Head.
    • Get the Scan Head to the “end session” state i.e. thumbnails of captured images are shown. To do this there may be several prompts and messages and you must select the ‘Cancel’ option to save images locally to the Scan Head.
    • “End session” and when prompted click the “Cancel” option and the Scan Head will proceed to save the images locally for transfer at a later date.
    • With V2.8.1 installed on the image server, Log-out and Login on the Scan Head to transfer of saved images.

** If the Scan Head has been shut down then install 2.8.1, as required for the above scenarios, and restart the Image Server and Scan Head to recover any saved images.

Author: Administrator
Last update: 2017-09-11 16:49


Daytona - Framegrabber Errors

when Framegrabber errors are seen on a Daytona Scan head, then the correct course of action is to replace the Electronics Module but there is no requirement to replace the Red or Green Detectors also.

  • Product Affected: Daytona A10600 Scan Head
  • Parts affected: Electronics Module A10635

The Daytona scan head can generate a number of error codes related specifically to the Framegrabber within the Electronics Module. The only course of action, if the fault is seen is to replace the Electronics Module A10635, however there is NO need to replace the Red or Green Detectors as well as the fault does not relate to the detectors.

Framegrabber Errors

  • HWC - 5101 Failed to reset capture start
  • HWC - 5102 Failed to load Framegrabber COFF file
  • HWC - 5103 Failed to setup Framegrabber control regulator
  • HWC - 5104 Failed to set Framegrabber convolution matrix
  • HWC - 5105 Failed to set Framegrabber ROI parameters

The software team have now a solution for HWC - 5103, and Daytona Scan Head Software Nurburg1.6.2 will greatly reduce this error occurring.

Software Location

The software is located in Phase 5 DMR as shown below and contains the files <em>nurburg_v1.6.2.12.tar.gz and update.txtThese 2 files are required to upgrade the Daytona scan head using the standard process of installing these files into the 

C:/ Optos Data/System/Software

folder on the OA Server and then shutting down the scan head via the touch screen.

\\skat\DMR\Phase 5 - Latest Release DMRs\P200T\P200T K90492 Daytona Nurburg SW Kit\Design\S90100\Software Update

Software changes

This version of software includes the following changes from Nurburg 1.6.1:

  • Workaround to bug 8292 - Frame Grabber HWC_5103 errors during initialisation.

Note for Field Service - HWC_5103 errors

Author: Administrator
Last update: 2017-09-14 12:39


Error 103 on COE Device

Exposure (EPM) Shutter only: If this Shutter has been blocked, wait until after the warm-up period and
select a patient record. Then attempt to capture an image. This should generate a fault with fault code 103 (EPM).

Note: Sometimes also error code 110 comes up after a restart, then it could it be Laser Power Monitor A10072

Note: Recommended is to order also 3 x M4668 (Laser Select Shutter)

Author: Administrator
Last update: 2019-06-18 13:40


Error 221,222,223 on COE devices

Laser Select Shutter only: If one these Shutters has been blocked, the system will test the laser powers
and Shutter after the 10 minute warm-up period. The system should generate a fault with the fault codes
221 (Blue Laser), 222 (Green Laser), 223 (Red Laser) displayed.

Author: Administrator
Last update: 2019-06-18 09:49


Tools / Field Replaceable Parts / Documents » COE Devices

Level 1 - Installation

TOOLS

Below is a list of tools that may be required for each procedure.

  • Finger cots or gloves (un-talced)
  • De-ionized water
  • Flashlight (optional)
  • Optowipes (blue)
  • Sealing Tape
  • 5mm Torque Driver (if possible)
  • Allen Key
  • 17mm Spanner, Wrench or Socket

FIELD REPLACEABLE PARTS

Below is a list of parts that may be required for each Level 1 procedure.

  • A10021 Scan Head (as a complete unit) for P200C
  • A10022 Scan Head (as a complete unit) for P200MA
  • A10092 Scan Head (as a complete unit) for 200Tx
  • A10092 RG Scan Head (as a complete unit) for 200TxRG
  • A10058 Instrument Table (as a complete unit) for P200MA
  • A10054 Instrument Table (as a complete unit) for P200C
  • A10032 P200MA Head Rest (for Worldwide use excluding Canada)
  • A10143 200Tx (Long Travel) Head Rest
  • A10032005 Canadian P200MA Head Rest
  • N4765 Monitor
  • B12076 Calibrated 200Tx Touch Screen Monitor
  • N4764 Monitor Arm Assembly
  • N12046 200Tx Monitor Arm
  • N12047 200Tx Keyboard Tray
  • N4767 Mouse
  • N4766 Cherry Mini-Keyboard
  • A10030 Hand Controller for P200MA/ 200Tx
  • A10033 Hand Controller for P200C
  • M4929 Hand Controller Holder
  • M5100 Dust Cover
  • A5114 EU Image Server PC (includes mouse, keyboard, and power cables)
  • A5560 US Image Server PC (includes mouse, keyboard, and power cables)
  • A5115 EU Viewing PC
  • A3701 US Viewing PC
  • N5705 Image Server PC/Viewing PC Monitor (includes power cable and VGA cable)
  • K5204 US System Kit (includes US mouse, PC power cables, and US Keyboard)

Author: Administrator
Last update: 2019-09-16 10:45


Level 2 - General Servicing

TOOLS

Below is a list of tools that may be required for each procedure:

  • Anti-Static device
  • 5mm Torque Driver (if possible)
  • 2.5mm Torque driver (if possible)
  • M1.5 Allen Key
  • 2.5mm Allen key
  • 3mm Allen key
  • Thin nosed tweezers
  • Flat head screw driver
  • Powder-free gloves
  • Opto-wipe®
  • De-ionized water
  • Flashlight/torch
  • Ophir Laser Power Meter Nova (I or II) or Orion/TH with BC05 Head
  • B5686 Adapter Cover for Laser Power Meter
  • USB Memory Stick
  • K12969-CD - Level 2 Field Tool Kit
  • K12969-OPH - Level 2 Field Tool Kit Ophir Meter

FIELD REPLACEABLE PARTS

Below is a list of parts that may be required for each Level 2 procedure:

  • M4668 Laser Select Shutters
  • M5569 Exposure Shutter
  • A11066 PCA Connector XYZ Stage
  • N96416 Nylon M3 Washer
  • C4833 Cable CAT6 Facet
  • A11010 Facet Detector PCB
  • A10048 Scanner
  • K12880 XYZ Stage Trinamic Controller Upgrade/Replacement Kit
  • A10051 Sloscan Assembly
  • C4834 Cable Harness Polygon / Sloscan
  • N3490 Cable Clip 5mm Self Adhesive
  • N3491 Cable Clip 8mm Self Adhesive
  • C4832 PAS Cable
  • C5078 DVI Cable
  • C5302 25 Way Assembly Cable
  • C5303 CAT5e 1m Cable
  • C4833 CAT5e Facet Cable
  • C4835 Trans/Telescope Harness Cable
  • C4834 Polygon/Sloscan Harness Cable
  • C4842 LPM Ribbon Cable

Author: Administrator
Last update: 2019-09-16 10:46


Level 3 - Advanced Servicing

TOOLS

Below is a list of tools that may be required for each procedure:

  • K12969-CD - Level 2 Field Tool Kit
  • K12969-OPH - Level 2 Field Tool Kit Ophir Meter
  • K12961-CD - Level 3 Field Tool Kit

FIELD REPLACEABLE PARTS

Below is a list of parts that may be required for Level 3 procedures:

  • O4498 Main Mirror
  • O4334 Slit Mirror
  • A10050 PAS
  • K13135 B4759 XYZ Stage Field Replacement Kit
  • B4759 XYZ Stage
  • K13136 A10015 PSU Field Replacement Kit for P200MA and 200Tx
  • A10015 PSU for P200C
  • M4801 Connector Panel for P200C scan head revision 4 or lower
  • B5460 P200MA 200Tx Translation Stage
  • A10014 EM for P200C and P200MA
  • A10040 EM for 200Tx and 200TxRG
  • C5078 DVI Cable
  • C5302 25 Way Assembly Cable
  • C5303 CAT5e 1m Cable
  • C4833 CAT5e Facet Cable
  • C4835 Trans/Telescope Harness Cable
  • C4834 Polygon/Sloscan Harness Cable
  • C4842 LPM Ribbon Cable

Author: Administrator
Last update: 2019-09-16 10:47


Level 4 - Laser Servicing

TOOLS

Below is a list of tools that may be required for each procedure:

  • K13142 - Level 2 Field Tool Kit
  • K13143 - Level 3 Field Tool Kit
  • K13264 - Level 4 Field Tool Kit

FIELD REPLACEABLE PARTS

Below is a list of parts that may be required for Level 4 procedures:

  • O4856 Green Laser
  • O4333 Red Laser
  • O4859 Blue Laser
  • M4885 Sapphire Laser Controller Bracket
  • A10072 Laser Power Monitor

Author: Administrator
Last update: 2019-09-16 10:47


Tools / Field Replaceable Parts / Documents » Daytona / Daytona Plus

Level 1 - Installation

TOOLS

Below is a list of tools that may be required for each procedure:

  • Gloves (non-powdered)
  • Sealing Tape
  • N97624001 Optos approved dry cleaning wipe
  • N97632001 Optos approved pre-moistened cleaning wipe


FIELD REPLACEABLE PARTS

Below is a list of parts that may be required for each Level 1 procedure:

  • A10639 Daytona Image Server (includes mouse, keyboard and power cables)
  • A10668 Daytona plus Image Server (includes mouse, keyboard and power cables)
  • K12926 Country Kit USA (includes US mouse, PC power cables and US keyboard)
  • K12927 Country Kit Canada (includes US mouse, PC power cables and US keyboard)
  • A10600 Scan Head
  • A10612 Touch Screen
  • B12946 Dust Cap
  • B12841 35mm Eye Piece
  • B12842 50mm Eye Piece
  • Table
  • Network Switch
  • Viewing PC


SOFTWARE

The software used on Daytona differs a bit from Daytona Plus.
Daytona uses V2 Vantage and Daytona Plus uses OptosAdvance.

The following software is required for installation:

  • S90203 - V2 VantageImage Server Software
  • S90205 - V2 Vantage Review Station Software
  • S90207 - DICOM Bulk Export Software

Author: Administrator
Last update: 2019-08-15 12:19


Level 2 - General Servicing

Tools

  • Anti-Static device
  • 5mm Ball driver
  • 5mm Allen key
  • Tie Wraps
  • N97624001 Optos approved dry cleaning wipe
  • N97632001 Optos approved pre-moistened cleaning wipe
  • Ophir Laser Power Meter with BC05 Laser Scanning Head
  • N34941 Cable Clips
  • ¼ Turn Proof Tamper Key for covers
  • T106300 Eyepiece Holder Assembly

FIELD REPLACEABLE PARTS

  • B10678 Uncooled Red Detector
  • B6009 Green Detector
  • O5999 Slit MirrorDaytona
  • A106870 Sloscan
  • A10612 Touch Screen

Cables

  • C5891 Line Start cable
  • C5892 Return Path cable
  • C5894 Fast Scan (polygon) cable
  • C5895 Red Detector cable
  • C5896 Green Detector cable
  • C12877 Logo cable
  • C13003 Sloscan Cable for A10641 Sloscan
  • C5889 PAM Cable for A10677 PAM

Covers

  • M5900 Upper Top Cover
  • B12854 Scan Head Rear Cover
  • M5901 Face Plate
  • B12850 Illuminating Logo Assembly- to be built on-site with the following parts:
    • M12975 Logo Housing Rear
    • M12851 Chin Illuminating LED
    • M12974 Logo House Front

 

Author: Administrator
Last update: 2019-08-15 12:19


Level 3 - Advanced Servicing

Tools

  • K12969 - CD Level 2 Field Tool Kit
  • K12961 - CD Level 3 Universal Field Toolkit
  • N97632001 Optos approved pre-moistened cleaning wipe

Optos Field Service Engineers Supplied Tools

  • 2mm Model Eye
  • 4mm Model Eye
  • Laptop Computer
  • T106713 F50 CAM Tool
  • T106662 Adjustment Tool
  • Ophir Nova Laser Power Meter
  • Ophir Standard Laser Power Head PD300
  • BC05 Ophir Laser Scanning Power Head
  • N34941 Cable Clips
  • Powder Free Gloves
  • Tie Wraps
  • Local Power Cords

Field Replaceable Parts / Module

  • A10641 Sloscan Assembly
  • A10670 Sloscan Assembly
  • M6104 Fast Scan
  • A10632 Patient Alignment Module (PAM)
  • A10677 Patient Alignment Module (PAM) <--> if this needs ordered also order Cable C5889)
  • B6006 Line Start Module
  • O4498 Main Mirror
  • A10613 Return Path
  • A10635 EM
  • B1298002 Adjustable Line Blocker Assembly
  • O6253 BDIO
  • M12951 Line Start bracket

Cables

  • C13003 Sloscan Cable for A10641 Sloscan
  • C13133 Sloscan Cable for A10670 Sloscan
  • C5889 PAM Cable for A10677 PAM

Author: Administrator
Last update: 2019-08-15 12:26


Level 4 - Input Alignment

Tools

  • K12969 - CD or - OPH California / Daytona Level 2 Field Kit
  • K12961- CD California / Daytona Level 3 Field Kit
  • K13702 California / Daytona Level 4 Field Kit
  • N97624001 Optos approved dry cleaning wipe
  • N97632001 Optos approved pre-moistened cleaning wipe
  • T106843 Superior Field Alignment Tool
  • T106598 35mm Mirror Assy (90% Attenuator)

Module

  • A10674 Fast Scan
  • O6253 Two Channel BDIO

Author: Administrator
Last update: 2019-08-15 12:30


Tools / Field Replaceable Parts / Documents » California

Level 1 - Installation

TOOLS

Below is a list of tools that may be required for each procedure:

  • Gloves (non-powdered)
  • Sealing Tape
  • N97624001 Optos approved dry cleaning wipe
  • N97632001 Optos approved pre-moistened cleaning wipe
  • Tamper Proof Key
  • T106661 Transit Collar Tool
  • 3mm Allen Key
  • Flat blade screwdriver
  • C13452 USB to TAK adapter cable

FIELD REPLACEABLE PARTS

Below is a list of parts that may be required for each Level 1 procedure:

Scan head and external parts

  • A10650 Scan Head
  • B13197 Head Rest
  • B13196 Chin Rest
  • M13230 Chin Pad
  • M13322 Brow Pad
  • M13205 Base Trim Right
  • M13206 Base Trim Left
  • M13207 Head Trim Right
  • M13208 Head Trim Middle
  • M13209 Head Trim Left
  • B13177 Eye Piece Assembly
  • A10612 Touch Screen
  • A10666 Hand Control (For systems with A10651 Electronics Module below revision 6)
  • A10732 Hand Control (For systems with A10651 Electronics Module revision 6 or greater)
  • A10688 OptosAdvance Image Server
  • Transport screws and collars

Accessories

  • M13332 Fabric cover
  • N97223 UK Table or N97214 US Table

Cables

  • C3879 Patch Cables 7Ft Network cable
  • DVIVGAMF DVI to VGA Display Adapter
  • MXT101MMHQ 6 Ft COAX High Resolution VGA Monitor Cable

Author: Administrator
Last update: 2019-09-16 09:33


Level 2 - General Servicing

TOOLS

Below is a list of tools that may be required for each procedure:

  • Anti-Static device
  • 5mm Allen key
  • Tie Wraps
  • N97624001 Optos approved dry cleaning wipe
  • N97632001 Optos approved pre-moistened cleaning wipe
  • Ophir Laser Power Meter with BC05 Laser Scanning Head
  • N34941 Cable Clips
  • ¼ Turn Proof Tamper Key for covers
  • C13452 USB to TAK Adapter Cable

FIELD REPLACEABLE PARTS

Modules

  • A10656 Red Detector
  • A10689 Uncooled Red Detector
  • B10678 Uncooled Red Detector Module for California RG ONLY
  • A10657 Green Detector
  • A10686 Uncooled Green Detector
  • B6009 Green Detector for California RG
  • O5999 Slit Mirror
  • A10662 Patient and Interface Module
  • B10681 XYZ Stage
  • A10670 Sloscan
  • B13169 Logo LED Assembly
  • C13274 Fan Assembly
  • N97209 Capacitive Switch

Cables

  • C12483 Earth EM to Chassis Cable
  • C13076 BDIO Cable
  • C13077 Fast Scan Cable
  • C13078 Return Path Cable
  • C13079 XYZ Stage Cable
  • C13313 Sloscan Cable
  • C13240 Green Detector Cable
  • C13241 Line Start Cable
  • C13258 PAM Cable
  • C13273 Capacitive Switch Cable
  • C13320 Fan/Switch/Logo Cable
  • C5895 Red Detector Cable

Covers

  • B13173 Head Rear Cover
  • B13176 Head Front Cover
  • B13180 Face Plate
  • M13198 Head Cover Right
  • M13199 Head Cover Left
  • B13179 Head Skirt Assembly
  • M13205 Base Trim Right
  • M13206 Base Trim Left
  • M13210 Base Cover
  • M13234 Base Cover Front Left
  • B13184 Base Cover Front Assem

Author: Administrator
Last update: 2019-09-16 09:41


Level 3 - Advanced Servicing

TOOLS

Below is a list of tools that may be required for performing the procedures in this document:

  • K12969 - CD Level 2 Field Tool Kit
  • K12961 - CD Level 3 Universal Field Toolkit
  • K13527 - California Level 3 Toolkit
  • C13452 USB to TAK adapter
  • N97624001 Optos approved dry cleaning wipe
  • N97632001 Optos approved pre-moistened cleaning wipe
  • K12961 Daytona Field Kit incorporating Tool Wallet Kit K12969

OPTOS FIELD SERVICE ENGINEERS SUPPLIED TOOLS

The following tools will already be supplied to all Field Service Engineers separately:

  • 4mm Model Eye
  • Laptop Computer
  • T106662 Adjustment Tool
  • Ophir Nova Laser Power Meter
  • Ophir Standard Laser Power Head PD300
  • BC05 Ophir Laser Scanning Power Head
  • Multi-port USB hub

Field Service Engineers should have a readily available supply of:

  • Powder Free Gloves
  • Tie Wraps
  • Local Power Cords

FIELD REPLACEABLE PARTS

Modules

  • A10651 EM revision 4.4 or higher
  • B6006 Line Start
  • B13574 Line Start
  • O13146 Main Mirror
  • A10675 Return Path
  • A10703 Return Path for California RG systems
  • A10677 PAM
  • M12813003 Main Mirror Sealing Gasket

Cables

  • C5891 Line Start cable

Author: Administrator
Last update: 2019-09-16 09:46


Level 4 - Input Alignment

TOOLS

Below is a list of tools that may be required for each procedure:

  • K12969 - CD or - OPH California / Daytona Level 2 Field Kit
  • K12961- CD California / Daytona Level 3 Field Kit
  • K13702 California / Daytona Level 4 Field Kit
  • N97624001 Optos approved dry cleaning wipe
  • N97632001 Optos approved pre-moistened cleaning wipe
  • C13452 USB to TAK Adapter

FIELD REPLACEABLE PARTS

Modules

  • A10674 Fast Scan
  • O13036 Four Channel BDIO
  • O6253 Two Channel BDIO
  • M13435 Finger Blocker

Author: Administrator
Last update: 2019-09-16 09:48


Tools / Field Replaceable Parts / Documents » Monaco

Level 1 - Installation

TOOLS

Below is a list of tools that may be required for some procedures:

  • Gloves (non-powdered)
  • Optos approved dry cleaning wipe
  • N97632 Optos approved pre-moistened cleaning wipe
  • Tamper Proof Key
  • Transit Collar Tool
  • 3mm Allen Key
  • C13452 USB to TAK adapter cable
  • OCT Model Eye

FIELD REPLACEABLE PARTS

Scan head and external parts

  • A10750 Scan Head
  • B13197 Head Rest
  • B13196 Chin Rest
  • M13230 Chin Pad
  • M13322 Brow Pad
  • M13205 Base Trim Right
  • M13206 Base Trim Left
  • B13177 Eye Piece Assembly
  • A10732 Hand Control
  • A10612 Touch Screen
  • A10791 Touch Screen
  • B14294 Dust Plug
  • A10688 OptosAdvance image server
  • Transport screws and collars

Accessories

  • M13332 Fabric cover
  • A10741 Optos Table

Cables

  • C3879 Patch Cables 7Ft Network cable

Author: Administrator
Last update: 2020-07-31 11:19


Level 2 - General Servicing

Tools

  • Anti-Static device
  • 5mm Ball driver
  • 5mm Allen key
  • Optos approved dry cleaning wipe
  • N97632 Optos approved pre-moistened cleaning wipe
  • Ophir Laser Power Meter with BC05 Laser Scanning Head
  • N34941 Cable Clips
  • ¼ Turn Proof Tamper Key for covers
  • C13452 USB to TAK Adapter Cable
  • T106806 OCT Eyepiece Holder
  • T106784 OCT Model Eye
  • T106769 Test Frame
  • Fiber cleaning cloth spool
  • Extended 5mm driver
  • Spare blanking plugs for Optical fibers and connectors

Field replaceable parts

Modules

  • A10656/A10689 Red Detector
  • B6009 Green Detector
  • A10662 XYZ and Patient Interface Module
  • A10805 XYZ and Patient Interface Module
  • A10704 Reference Arm
  • A13858/A10800/A10801 Spectrometer
  • B10681 XYZ Stage
  • B10806 XYZ Stage
  • B13479 Fan Assembly
  • N97209 Capacitive Switch

Cables

  • C5891 Line Start Cable
  • C5895 Red Detector Cable
  • C12483 Earth EM to Chassis Cable
  • C12484 Earth EM to Optics Plate Cable
  • C13077 Fast Scan Cable
  • C13078 Return Path Cable
  • C13079 XYZ Stage Cable
  • C14364 XYZ Stage Cable
  • C13240 Green Detector Cable
  • C13258 PAM Cable
  • C13273 Capacitive Switch Cable
  • C13391/C14325 P200TE Harness Camera Link Cable
  • C13392 P200TE Peripheral Cable
  • C13437 P200TE Fan/Switch/Logo Cable Harness
  • C13500 Logo - Back Fan Cable Harness
  • C13501 Logo - Side Fan Cable Harness

Covers

  • B10728 Scan Head Left Side Cover
  • B10729 Scan Head Right Side Cover
  • B10733 Top Front Cover Logo Assembly
  • B13178 Skirt Assembly
  • B13180 Face Plate
  • B13184 Base Cover Front Assembly
  • B13419 Rear Cover Assembly
  • B13536 EM Air Intake Duct Assembly
  • M13205 Base Trim Right
  • M13206 Base Trim Left
  • M13210 Base Cover Side Left
  • M13211 Base Cover Side Right
  • M13212 Base Cover Rear
  • M13234 Base Cover Front Left
  • M13406 Front Cover Trim

Other

  • M12817 Tooling Hole Plugs
  • M13053 PAM Cable Split Grommet
  • M13054 Line Start Cable Split Grommet
  • M13631 Fan Holder Assembly
  • M13415 Air Intake Insert
  • M13491 EM Air Intake Filter
  • M13492 Rear Fan Bracket Gasket
  • M13494 Sample Arm Fiber Cable Split Grommet
  • M13495 H Scan Cable Split Grommet
  • M13496 Sample Arm Cables Split Grommet
  • B13690/B14326 Spectrometer Bracket Assembly
  • M13604 Bracket Hinge Assy
  • M13615 Bracket - Sample Arm
  • M13616 Bracket - Front Fiber Sample Arm
  • M13617 Bracket - Fiber Adapter
  • B13681 H Scan Connector Clamp Assembly
  • N97479 Fiber Adapter
  • M13691 Hinge Clamp (Spectrometer Bracket)
  • C13685 Earth Cable (Camera to Chassis)

Author: Administrator
Last update: 2020-07-31 11:32


Level 3 - Advanced Servicing

Tools

  • K12969 - CD Level 2 Field Tool Kit
  • K12961 - CD Level 3 Field Toolkit
  • K13984 Monaco Field Toolkit
  • Optos approved dry cleaning wipe
  • N97632 Optos approved pre-moistened cleaning wipe

Optos Field Service Engineers supplied tools

The following tools will already be supplied to all Field Service Engineers separately:

  • Laptop Computer
  • Ophir Nova Laser Power Meter
  • Ophir Standard Laser Power Head PD300
  • BC05 Ophir Laser Scanning Power Head
  • Multi-port USB hub
  • C13452 USB Adapter Cable

Field Service Engineers should have a readily available supply of :

  • Powder Free Gloves
  • Tie Wraps
  • Local Power Cords

Field replaceable parts (Modules)

  • A10701 H Scan
  • A10705 Sample Arm
  • A10709 Fixation Assembly OCT
  • B13532 Dichroic Assembly
  • O14344 SLD Module
  • O5999 Slit Mirror
  • A10708 EM
  • B13574 Line Start
  • O13146 Main Mirror
  • A10703 Return Path
  • A10738 PAM
  • A10707 Interferometer
  • O14345 Attenuator
  • M14342 Attenuator bracket
Scan Head revision EM Spectrometer SLD Module Variable
Attenuator
BDIO
Revision 8 and
below
A10708007 or
greater
A13858 O13431 NA O13343002 or
greater
Revision 9 or
greater
A10708007 or
greater
A10800
A10801
O14344 O14345 O13343004 or
greater


Cables

  • C12485 EM to Main MirrorEarth cable

Author: Administrator
Last update: 2020-07-31 11:57


Level 4 - Laser Servicing

Tools

  • K12969 - CD or - OPH California / Daytona Level 2 Field Kit
  • K12961- CD California / Daytona Level 3 Field Kit
  • K13702 California / Daytona Level 4 Field Kit
  • K13894 Monaco Field Kit
  • Optos approved dry cleaning wipe
  • N97632 Optos approved pre-moistened cleaning wipe

Field replaceable parts (Modules)

  • A10674 Fast Scan
  • O13343 BDIO
  • C13076 BDIO Cable

Author: Administrator
Last update: 2020-07-31 12:02


Swap Procedures » COE Devices » Level 2

Cable Check Procedure

Only the cables associated with the following error messages may be tightened. No other cables may be touched:

  • 0x1B - A Failure has occurred with the XYZ Stage (P200MA only).
  • 0x4E - Polygon Facet Signal has stopped/not present.
  • 0x59 - A Stepper Motor is not in the expected position - Feedback switch is reading an unexpected value (P200MA only).
  • 0x5A - A Stepper Motor has not moved to the required position in the allotted time (P200MA only).
  • 0x5B - A Sloscan Stall has been detected - Encoder edge Count is not within limits.


FIGURE 1: Cables in scan head

Author: Administrator
Last update: 2020-02-18 16:02


Facet Blocker Adjustment Procedure

  • A10048 (COE Polygon) top Facet Blocker for P200C, P200MA and 200Tx scan heads
  • The A10048 Assembly has two blockers fitted – the top Facet Blocker and the bottom z-blocker as shown in the picture below.